We had a reverse osmosis system from another company for a number of years. We were never offered the option of having the water tanks located anywhere but under the sink limiting what else we could put there. We used Nelson Water a couple of years ago when we needed to replace our water softener and water tank. The expert installers suggested relocating the softener next to the water tank which made a lot of sense. When we needed a new reverse osmosis system we decided to go with Nelson Water especially after viewing comments of other customers who had the small tanks located to the basement. The sales rep was very knowledgeable and answered all of our questions. We are very pleased with the end result. We highly recommend Nelson Water.
I recently called Nelson Water because I had very hard water that was damaging my faucets and leaving an unpleasant odor in washed clothes. They came and did a water test and we discovered that my old softener was no longer working. We replaced our old unit with their new unit and i decided that i wanted a new water pressure tank as well. They were professional and polite and answered every question I threw at them. Within 2 days i could feel the softness of the water and my problems have gone away even my hair and skin feel better. I have also called back with some questions and they have taken the time to answer them in an manner that i could understand. I will be a long time customer and couldn't be happier with my new water.
Our experience with Nelson Water has been positive. They took the time to explain our water test results. They explained exactly how our old water softener had broken and explained our options well. The installation team worked hard to ensure that we were satisfied, and follow-up has been excellent. Our experience has been that Nelson Water stands behind their work.
Our first experience with Nelson Water was great. The service technician, Doug, was on time and gave us a thorough explanation of the water system in our house as well as the different steps we could do to maintain it throughout the year. All interactions that we have had over the phone and now in person have been friendly and helpful.
As always our annual service visit by Nelson Water Technician Doug went smoothly. He arrived on time and did a thorough review of our water system; we feel safe in the hands of Nelson Water knowing that our water treatment is looked after so well. Whenever we need anything it just takes a simple call and they respond quickly. The technicians are always polite and very helpful explaining what they have done.
I have been purchasing Nelson Water for use in my saltwater reef aquarium. Its been about 6 months since I started using their water and things have never been better. Excellent water clarity, perfectly clean water. My fish and corals have never looked better or grown faster.
Couldn't be happier! Thanks!
Could not ask for a better, more professional install and service. My sales consultant and installer Steve was professional, knowledgeable, pleasant and a pleasure to deal with. I would highly recommend Nelson Water and Steve to anyone with a need for water services.
excellent service. I purchased a water softener from nelson water and it was professionally installed. great job frank.
Nelson water is the best customer service place I have ever went to the water's always tastes good I highly recommend going to them for any Services you need best customer service ever keep it up
Our country water needed some fine tuning. Research phone calls were made to three softener companies. Two had answering services. Nelson Water answered the phone. Questions were asked and answered. An appointment was made for a representative to come to our home at no charge to test the water.
On the scheduled day, the representative arrived, introduced himself, his background, his experience and he tested the water. Tests showed manganese levels needed some attention so the representative recommended a specific softener best suited to our needs and not his employer's wallet. The warranty and other details were explained. We agreed to purchase the softener. The installation was completed on time, the install was neatly done, some customization was included for outside taps, kitchen tap and garage tap; instructions on how to program the unit should hydro fail were included as well as some troubleshooting tips.
The finished product has met our expectation. We can feel and see a difference in our water. The install also included purging our water lines and hot water tank. In summary, good service, good product, good follow up and our water is properly treated. Would I recommend this company? Yes. Thanks for a job well done.
We have been dealing with Nelson Water for many years and have always been very happy with the thorough and professional manner in which the technicians perform their job. Bill went above and beyond to get our system updated. He identified that our pressure tank was about to go and took care of it promptly and expertly. With the rebed of our iron filter too, it is like we have a whole new system, and the water is beautiful.
Stew took care of our 18 year old RO and now are drinking water is fantastic.
Thanks, Nelson Water for taking the worry out of owning a well and dealing with heavy iron, laden water. I highly recommend the great crew at Nelson Water.