How long does the installation process typically take?

Our installation timeline varies depending on the complexity of the system and your specific requirements. However, our experienced technicians strive to complete installations efficiently while ensuring quality workmanship.

Yes, you need to be present. We have specific procedures that require homeowner involvement to approve decisions. In case of any complications, we need to consult with you directly.

Yes. After the installation, our installer(s) go through in depth instructions on how to use and maintain the system(s). We will check in with you periodically to ensure everything is running smoothly.

Nelson Water Inc provides 365 days labour warranty towards any issues related to the recent installation on top of the regular warranty that the equipment comes with. This varies 5- 10 years, depending on what type of equipment they buy.

From the moment you accept the quote, we will reach out within 24 hours to schedule your appointment. This prompt response is possible because we maintain a good inventory of all products and can accommodate urgent requests.

How often should I schedule maintenance for my water treatment system?
We recommend scheduling maintenance for your water treatment system at least once a year to ensure optimal performance and longevity. However, the frequency of maintenance may vary depending on factors such as system type, usage, and water quality.

Depending on the specific issue with your water, recurring signs can indicate that your equipment needs maintenance. For example, if you previously had an issue with hard water and are experiencing soap scum buildup on fixtures, clogged pores, dull hair, or scaling in pipes, it’s a clear signal that it’s time for a check-up.

We recommend that you or a household member be present during the maintenance. This allows us to address any issues and answer any questions or concerns you may have. Additionally, if any issues arise, we will need approval from someone in the household.

Every customer receives a text, email, and call to remind them that their equipment needs maintenance. If they confirm, our team will schedule a suitable appointment. You will receive a job booking confirmation and a 24-hour reminder notification. On the scheduled day, the technician will arrive, go over the job specifics and the tasks they will be performing, obtain your approval, and then complete the work.

Yes, we provide a 30-day warranty for the services performed.

How do I know if my water treatment system needs repairs?

Look out for signs such as decreased water pressure, unusual tastes or odours in your water, or visible leaks or damage to system components. If you notice any of these issues, it’s best to schedule a repair service with our team.

We repair a wide range of water treatment systems, including water softeners, reverse osmosis systems, UV disinfection systems, and more. Our skilled technicians are trained to diagnose and repair various types of systems to ensure optimal performance.

Our installation timeline varies depending on the complexity of the system and your specific requirements.

Yes, we offer 24/7 emergency services. Call our office number at 613-831-8491 and press 9 to reach our emergency line. Our on-call technicians will assess your message and call you back promptly to discuss the issue.

Yes, we provide a 30-day warranty for the services performed.

What is a water analysis, and why do I need it?

A water analysis involves testing your home’s water to assess its quality and identify any contaminants or impurities present. It’s essential for understanding the condition of your water and ensuring the health and safety of your family. We also check for hardness, iron, sulfur, PH, TDS (total dissolved solids). We also do bacteria testing through our certified lab.

Free water analysis. However any testing done from our lab is provided at our cost.

Typically about 20-30 mins.

Yes, you can drop off a water sample at our office. When you arrive, our team at the front will take your information and pass on the sample to our water specialist if he is not present in the office. The specialist will call you back with detailed results and recommendations. Please ensure the sample is collected in a clean container and properly sealed to avoid contamination. 

Yes, you need to be present during the water analysis. This allows you to speak with our specialists directly, ask any questions you may have, and gain a better understanding of your water quality. Your involvement ensures that we can provide the most accurate and tailored recommendations for your specific water needs.

Essentially anyone can do a water test with the right testing material, however if you go with us it is free and you are provided with recommendations from our experts.

What types of bottled water do you offer?

We offer a variety of bottled water options, including purified drinking water, mineral water, spring water, and flavoured water, to cater to different preferences and hydration needs.

Our bottled water is carefully sourced from natural springs or municipal water supplies and undergoes rigorous purification processes, including filtration, UV treatment, and ozonation, to ensure its quality and safety.

Our bottled water is available in various sizes, including individual bottles, multi-packs, and large containers for home or office water coolers. We also offer eco-friendly packaging options to minimise environmental impact.

Yes, our bottled water undergoes regular testing by independent laboratories to ensure it meets stringent quality and safety standards. We prioritise transparency and accountability in our production process.

Yes, we offer convenient delivery services for our bottled water products to homes, offices, and businesses. Our delivery options make it easy to enjoy clean, refreshing water wherever you are.

Work with Us.

Are you interested in a position with Nelson Water? We have opportunities for Service technicians, Installers, Sales, Route delivery drivers and Customer service specialists.

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