Privacy Policy

Last updated: August 15, 2025

1. Introduction
This privacy notice for Nelson Water (“we,” “us,” or “our”) describes how and why we collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:
– Visit our website at https://nelsonwater.com, or any website of ours that links to this privacy notice
– Engage with us in other related ways, including sales, marketing, or events

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at sa***@*********er.com or 613-831-8491.

2. What Information Do We Collect?
We collect personal information you voluntarily provide when you express interest in our products or Services, participate in activities, or contact us. This may include: names, phone numbers, email addresses, and contact preferences.
We also automatically collect technical data such as IP address, device info, and site usage. We may receive information from marketing partners, social media, and public databases.

3. How Do We Process Your Information?
We process your information to provide and manage Services, respond to inquiries, deliver products, process transactions, send notifications, conduct analytics, send promotions (with consent), and comply with legal obligations.

4. What Legal Bases Do We Rely On?
– Consent (when you opt-in)
– Contractual necessity
– Legal obligations
– Legitimate interests

5. When and With Whom Do We Share Personal Information?
We may share with affiliates, business partners, service providers (e.g., Google Analytics, Maps API), and during business transfers. We do not sell personal information.

6. SMS/Text Messaging Privacy
When you provide your mobile number, you consent to receive SMS/text messages from Nelson Water, including service notifications, appointment reminders, and promotional offers.
– Message frequency varies.
– Message and data rates may apply.
– You may opt out at any time by replying STOP.
– For help, reply HELP or contact sa***@*********er.com or 613-831-8491.
We do not share your mobile number with third parties for their own marketing purposes.

7. Cookies and Tracking
We use cookies, beacons, and pixels to improve functionality, analyze usage, and deliver targeted ads. You can disable cookies in browser settings, but some site features may be affected.

8. How Long Do We Keep Your Information?
We retain data only as long as needed for service delivery, compliance, or legitimate purposes.

9. How Do We Keep Your Information Safe?
We implement reasonable security measures, but no system is 100% secure.

10. Do We Collect Information from Minors?
We do not knowingly collect or market to individuals under 18. Contact us if you believe a minor’s data was collected.

11. What Are Your Privacy Rights?
You may request access, updates, deletion, withdraw consent, or opt out of marketing. Requests can be sent to sa***@*********er.com.

12. Do-Not-Track Features
We do not currently respond to DNT browser signals.

13. Updates to This Notice
We may update this Privacy Policy. Changes will be posted with a revised “Last updated” date.

14. Contact Us
Nelson Water
248 Westbrook Rd
Carp, ON K0A 1L0
Canada
Email: sa***@*********er.com
Phone: 613-831-8491