Terms & Conditions

Last updated: August 15, 2025

1. Introduction
Welcome to Nelson Water (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website https://nelsonwater.com, our products, and our services (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must stop using our Services immediately.

2. Eligibility
You must be at least the age of majority in your province or territory of residence (18 or 19 years old, depending on your jurisdiction) to use our Services. By using our Services, you confirm that you meet this requirement.

3. Use of Services
You agree to use our Services only for lawful purposes and in compliance with all applicable Canadian laws and regulations. You must not:
– Use our Services for fraudulent, misleading, or harmful purposes
– Interfere with or disrupt the operation of our website or systems
– Attempt to gain unauthorized access to our systems, data, or other user accounts

4. Product and Service Information
We make every reasonable effort to ensure the accuracy of product descriptions, pricing, and availability. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.

 

All product and service offerings are subject to availability. Specific terms, including warranty details and service coverage, may be provided in additional written agreements or documentation.

5. Pricing, Taxes, and Payment
All prices are listed in Canadian dollars (CAD) unless otherwise specified. Applicable taxes (including GST/HST and PST, where applicable) will be added in accordance with federal and provincial tax laws.

We accept the payment methods listed on our website. Payment is due in full before products are shipped or services are performed unless otherwise agreed in writing.

6. Returns, Refunds, and Cancellations
We follow all applicable provincial and federal consumer protection laws regarding returns and refunds. Details of our return, exchange, and cancellation policies will be provided at the time of purchase or service agreement. Certain products, such as custom orders or items subject to sanitary regulations, may not be returnable.

7. Shipping and Delivery
Delivery timelines provided are estimates and not guaranteed. We are not responsible for delays caused by shipping carriers, weather, or events beyond our control. Risk of loss passes to you upon delivery of products to the shipping carrier, unless otherwise required by law.

8. Warranties
We honour all warranties required by Canadian law. Additional manufacturer warranties may apply to certain products. Warranty terms, coverage, and exclusions will be provided with your product or service documentation.

9. Intellectual Property
All content on our website, including but not limited to text, graphics, logos, images, videos, and software, is owned by Nelson Water or licensed to us, and is protected by Canadian and international copyright, trademark, and other intellectual property laws.
You may not copy, modify, reproduce, distribute, or otherwise use our content without our prior written consent.

10. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only. We do not control or endorse the content of third-party sites and are not responsible for their policies, practices, or actions.

11. Limitation of Liability
To the fullest extent permitted by Canadian law, Nelson Water, its owners, employees, and affiliates will not be liable for any indirect, incidental, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or goodwill, arising from your use of our Services.

Our total liability for any claim related to these Terms will not exceed the amount you paid to us for the specific product or service giving rise to the claim.

Some jurisdictions do not allow limitations of liability, so these limitations may not apply to you.

12. Disclaimer of Warranties
Except where required by law, our Services are provided “as is” and “as available” without warranties or representations of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

13. Legal Disclaimers for Water Treatment Services
– Water Quality Variability: Water quality can vary due to source conditions, municipal treatment changes, plumbing, and other factors beyond our control. While our systems are designed to improve water quality, we cannot guarantee that treated water will meet all personal or regulatory preferences at all times.

– System Performance: Product performance depends on proper installation, operation, and maintenance. Failure to follow manufacturer or Nelson Water instructions may void warranties and reduce effectiveness.

– Health-Related Claims: Any references to health benefits from water treatment systems are for informational purposes only and should not be considered medical advice. Consult a licensed healthcare professional for medical concerns.

– Third-Party Products: Any warranties, guarantees, or performance claims related to third-party products are the sole responsibility of the manufacturer.

14. Indemnification
You agree to indemnify, defend, and hold harmless Nelson Water, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to your use of the Services, your violation of these Terms, or your infringement of any third-party rights.

15. Force Majeure
We will not be liable for any delay or failure in performance due to events beyond our reasonable control, including but not limited to natural disasters, labour disputes, acts of government, supply chain disruptions, pandemics, or failure of internet or telecommunications services.

16. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict of law principles.

17. Dispute Resolution
If you have a dispute with us, you agree to first contact us at sa***@*********er.com to attempt to resolve the matter informally. If we cannot resolve the dispute, it will be submitted to the exclusive jurisdiction of the courts in Ottawa, Ontario, Canada.

18. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective when posted on our website with a new “Last updated” date. Your continued use of the Services after such changes constitutes your acceptance of the updated Terms.

19. Contact Us
Nelson Water
248 Westbrook Rd
Carp, ON K0A 1L0
Canada
Email: sa***@*********er.com
Phone: 613-831-8491

20. Messaging Terms & Conditions
By providing your mobile number, you agree to receive informational and promotional text messages from Nelson Water, including appointment reminders, service notifications, and special offers.

– Message frequency varies.

– Message and data rates may apply.

– For help, reply HELP or contact sa***@*********er.com / 613-831-8491.

– To stop receiving text messages, reply STOP at any time. After opting out, you will no longer receive SMS communications from us unless you re-subscribe.