Annual Service

12/14/2015 by SCOTT NORRIS

I had my annual service performed on my system this morning. The service tech was very knowledgeable and efficient in performing the work. He cleaned up after the work and left no mess. Our water is refreshing and have had many compliments on it...we never have any problems with service from Nelson water system.

Great job as always.
Scott Norris


11/12/2015 by COLLEEN FOX

I had my water softener replaced last month. Rick was so professional, following up and in his sales and experience! Billy who did the installation was amazingly sweet, professional and knowledgeable, he cleaned up after the installation so that you couldn't tell what a big mess the job was! Kudos to all at Nelson!

Polite and knowledgeable

11/6/2015 by Sanket

I had a sulphur-iron filter system installed, and it went fine. The service man was polite and knowledgeable, and completed the work in the estimated time. He asked my opinion on the placement of the units, and showed me how to operate the system when we go on vacation, or if there is a power outage, and how to shut the system off in the event of a serious leak. I appreciated his professionalism, and would hire him again. So far, the system is working fine.

Ottawa Senator hockey tickets

10/11/2015 by STEPHANIE NORTON

Dear Mark,

As the winner of two Ottawa Senator hockey tickets for October 3rd, as well as a parking pass I would like to thank you so very much for donating them to RVH. The experience was amazing to say the least! We were so close to the action and could hear the puck hit the net when the Sens scored! It was so much fun and I really appreciate it. I cannot wait to go again with both my boys.


Stephanie Norton

Excellent Service

10/10/2015 by ALLAN QUIZ

Frank came to the house for the annual service on my water softener. He was very professional and courteous. He explained to me what he did and left the area of work clean and tidy. I was (as always)very pleased with the service provided.I would recommend Nelson Water Systems to anyone, without a doubt.



Good day,
I would like to compliment Rick who was at the service desk when I called this morning (September 18). He answered and said he would call me back in 5 minutes because he was dealing with other pressing issues. 7-8 minutes later, he called back and apologized for not calling me promptly in 5 minutes and indicated that it could be another 15 minutes and asked if it would be OK I had told him originally that I needed to go out soon and I really appreciated that he took the time to warn me that he was delayed. I had never experienced that. Normally people leave you waiting and don’t take the trouble to let you know that there is a delay. This is excellent service. I would appreciate if this note was brought to the attention of his supervisor. Thank you. Christiane Horne

Cumberland, ON.

Awesome Service!

7/20/2015 by LESLIE DRYNAN

Dear Mark and Zeina; 

We live in a world where unfortunately, we don’t often receive as many positive comments/feedback as we should, so I write today to let you know how impressed we are with one of your employees. Unfortunately I do not know his name, however he was here today for a delivery at the Lanark County Admin Building in Perth. I can tell you, we always looking forward to seeing him, and no matter what the weather conditions are outside, his demeanor, personality and smile is always consistent. His work ethic is second to none, but he always makes time to say hello, all while being as minimally disruptive as possible. He’s kind, pleasant, helpful and customer focused. He truly represents every value of your company and you should be very proud of him. 
Happy summer!


Leslie Drynan,B.B.A, Dipl. M.M.,CMO

County Clerk, Lanark County

Great work.


Sales person was extremely friendly and polite. The cleanup was very neat - nothing left behind - no garbage 

- Great Work.

Friendly, honest and helpful.


Everyone from Nelson has been friendly, honest and helpful. Dave was extremely pleasant and professional. The filter has made a drastic improvement to the water. I am thoroughly satisfied with your company.

Thank you.

5/5/2015 by CHAD SCHELLA

Mark & Zeina:
I just wanted to send you a note to say thank you for the work that was done at our home on Monday. Catherine said that the man who did the installation was polite, effective and very far, we are very pleased with the equipment which was installed. I also wanted to thank you for the way that you handled all my questions, I appreciated all that you did and feel comfortable knowing that not only did you deliver on all that you promised, but that you did so at a very competitive price given all of the additional work that was done. Too often we only hear the negative comments or questions, and rarely hear the compliments; that is why I wanted to thank you for your service, pricing and more than anything, efficiency. 

Best wishes, 
Chad Schella